Shipping policy

1. Delivery area

We currently deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. If your country is not listed at checkout, please contact us at info@grunchyshop.com to check availability.

2. Delivery times

Estimated delivery times are shown on the product page and at checkout, and are typically: 2-5 business days for Finland and 4-7 business days for other EU/EEA destinations. These are estimates, not guaranteed dates, unless a specific delivery date was expressly agreed with you when ordering.

Unless we have agreed a specific delivery date with you, we will deliver the goods without undue delay and, in any event, not later than 30 days from the day the contract was concluded, in accordance with Article 18 of Directive 2011/83/EU. If we fail to deliver within this period, you may (subject to certain conditions) set us an additional reasonable period for delivery, and terminate the contract if we still fail to deliver, or terminate immediately in specific circumstances set out in that Article (e.g. if we refuse to deliver, or timely delivery was essential).

3. Delivery costs

Delivery costs depend on the delivery method, destination and order value, and are calculated and displayed at checkout before you confirm your order. Orders over 70€ includes free shipping.

4. Carriers and tracking

We work with the following carriers): Posti, DHL, DB Schenker. Where available, you will receive a tracking number by e-mail once your order has shipped.

5. Risk and ownership

The risk of loss or damage to the goods passes to you when you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods, in accordance with Article 20 of Directive 2011/83/EU. If you arranged your own carrier not offered by us, risk passes to you when the goods are handed over to that carrier.

6. Split and delayed deliveries

If your order contains multiple items, they may be shipped separately, at no additional delivery cost to you unless stated otherwise at checkout. If a delivery is significantly delayed, we will inform you as soon as we become aware, and you have the rights described in Section 2 above.

7. Failed or lost deliveries

If a parcel is lost, significantly delayed, or arrives damaged, please contact us at info@grunchyshop.com with your order number so we can investigate with the carrier and arrange a resolution (redelivery, replacement or refund, as appropriate). Please inspect goods on arrival and note any visible transport damage before or shortly after accepting delivery.

8. Customs, duties and taxes

For deliveries within the EU/EEA, no customs duties apply. Prices shown already include applicable EU VAT. 

9. Product information and safety on delivery

In accordance with Regulation (EU) 2023/988 on general product safety, products are shipped with the safety information, warnings and responsible-person contact details required for the relevant product category, either on the packaging, an insert, or the product page. Please retain this information.

10. Questions

For any delivery-related question, contact us at info@grunchyshop.com.