Shipping & Delivery

We currently deliver Grunchy orders to countries within the European Union.

The available delivery countries are shown at checkout. If your country cannot be selected during checkout, we are unfortunately unable to deliver your order there at this time.

We may expand our delivery area in the future. Any new destinations will be announced through our online store and social media channels.

The estimated delivery time depends on the destination and the selected delivery method.

The current delivery estimate is shown during checkout before you complete your order. Delivery times begin after your order has been processed and handed over to the delivery company.

Please note that delivery estimates are not guaranteed. Public holidays, peak seasons, weather conditions and delays within the delivery network may affect the arrival time.

Shipping costs depend on the destination, delivery method and the contents of your order.

The exact shipping price is calculated and displayed at checkout before payment. You can review the available delivery options and their prices before completing your purchase.

Any applicable free-shipping offer will also be shown in your cart or during checkout.

Free shipping is available for orders over 70€.

When free shipping applies to your order, it will be shown in your cart or during checkout. The offer may be limited to selected destinations, products or delivery methods.

Please review the conditions shown with the offer before completing your order.

If tracking is available for your selected delivery method, you will receive a shipping confirmation email containing a tracking link after your order has been dispatched.

Please allow some time for the delivery company to register the shipment. Tracking information may not become active immediately after the shipping confirmation is sent.

You can use the tracking link to follow the progress of your delivery.

Please first check the tracking information provided in your shipping confirmation email.

Delivery times are estimates, and occasional delays may occur due to public holidays, peak seasons, weather conditions or disruptions within the delivery network.

If the estimated delivery time has passed and the tracking information has not provided a clear update, please contact our customer service with your order number. We will help you investigate the shipment.

A package may be returned to us if the delivery address is incomplete or incorrect, the delivery attempt is unsuccessful or the package is not collected within the required collection period.

Please check your delivery information carefully before completing your order and follow any notifications sent by the delivery company.

If your package is returned to us, contact our customer service. Additional shipping costs may apply if you request the order to be sent again.

Contact our customer service as soon as possible if you notice an error in your delivery address.

We may be able to update the address if your order has not yet been processed or dispatched. Once the order has been handed over to the delivery company, changing the address may no longer be possible.

Grunchy is not responsible for delivery problems caused by incorrect or incomplete information provided when placing the order.

We currently focus on deliveries within the European Union.

If a country is not available for selection during checkout, we are unable to deliver there at this time.

We may add new delivery destinations in the future. Updates will be announced through our online store and social media channels.