Returns & Refunds
Can I return my order?
Yes. You can return eligible unused products within 30 days of receiving your order.
Returned products must be clean and in their original condition.
Contact our customer service before sending your return. Include your order number and tell us which products you would like to return.
We will provide the current return instructions and the return address. Pack the products carefully so that they are protected during transport.
Do not send a return to the sender address shown on the original package unless our customer service has specifically instructed you to do so.
When will I receive my refund?
Refunds are processed after the returned products have been received and inspected.
The refund is normally issued to the original payment method. The time required for the refunded amount to appear may depend on your bank or payment provider.
We may withhold the refund until we have received the returned products or you have provided reliable evidence that they have been sent.
Can gift cards be returned?
Unused digital gift cards may be subject to the same cancellation rules as other eligible online purchases.
However, the right to cancel may be affected if the gift card has already been used, partially used or delivered with your express consent before the cancellation period has ended.
Contact our customer service before using the gift card if you wish to request a cancellation.
What should I do if my order arrives damaged?
Contact our customer service as soon as possible after noticing the damage.
Include your order number, a description of the issue and clear photographs of the damaged product and packaging. Keep the product and all packaging until we have reviewed the case.
We will assess the situation and provide instructions regarding a replacement, refund or other appropriate solution.
What should I do if an item is missing from my order?
Check the entire package and all packing materials carefully, as smaller items may be located inside or underneath the packaging.
Compare the contents with your order confirmation. Some orders may also be delivered in more than one shipment when indicated in the shipping information.
If an item is still missing, contact our customer service with your order number and details of the missing product.