Orders & Payments
How do I place an order?
Choose the Grunchy you would like to purchase and select your preferred color, length and Safetylock option.
Add the product to your cart and review your selections carefully. You can then proceed to checkout, enter your contact and delivery details, choose an available delivery method and complete the payment.
After the order has been successfully placed, you will receive an order confirmation by email.
Can I change or cancel my order?
Contact our customer service as soon as possible if you would like to change or cancel your order.
We may be able to make changes if the order has not yet entered processing or been dispatched. Once processing has started, we cannot guarantee that the order can be changed or cancelled.
Please include your order number and the requested change when contacting us.
Which payment methods do you accept?
The available payment methods are shown during checkout and may depend on your country, currency and device.
Payment must be completed successfully before the order can be confirmed. All payments are processed through secure third-party payment providers.
Grunchy does not receive or store your complete payment card details.
Can I use multiple discount codes?
Whether discount codes can be combined depends on the terms of the specific promotion and the options available during checkout.
Some discount codes, automatic discounts and bundle offers cannot be combined with other promotions. If a combination is not permitted, the checkout will notify you or apply only the eligible discount.
Please review the conditions of each offer before completing your order.
Why is my discount code not working?
Check that the discount code has been entered exactly as provided and that there are no additional spaces or typing errors.
The code may have an expiry date, a minimum order value or restrictions relating to selected products, customers or delivery countries. It may also be limited to one use per customer or incompatible with another discount already applied to the order.
If the code should be valid but still does not work, contact our customer service before completing your purchase.
Do you sell gift cards?
Not yet. We are launching gift cards soon. Stay in touch. :)
Where can I find my order confirmation?
Your order confirmation is sent automatically to the email address entered during checkout.
The confirmation includes your order number, ordered products, selected options, delivery information and payment summary.
Please keep the confirmation email until your order has been delivered and you have checked its contents.
I did not receive an order confirmation. What should I do?
First, check your spam, junk and promotions folders, as automatic order emails may occasionally be filtered there.
Make sure that the email address entered during checkout was correct. You can also check whether the payment has been successfully completed.
If you still cannot find the confirmation, contact our customer service and provide your name, email address and any available payment information so that we can help locate the order.